Yes. You can request a return within 30 days of receiving your order. The item must be unused, unworn and returned in its original packaging. Contact us at help@oofyflops.com and include your order number so our team can assist you.

Send an email to help@oofyflops.com with your order number, the item you would like to return or exchange, and the reason for your request. Our team will review your request and send you the next steps within 24–48 business hours.

Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective or incorrect. We recommend using a tracked shipping service, as OOFY Flops cannot be held responsible for returns lost in transit.

Yes, subject to availability. Contact us at help@oofyflops.com with your order number and the size or colour you would like instead. Once your return is received and approved, we will arrange the exchange.

Once your return has been received and inspected, we will notify you by email. Approved refunds are issued to the original payment method. Depending on your bank or payment provider, it may take 3–10 business days for the refund to appear in your account.

Orders are processed within 1–2 business days. Once shipped, delivery usually takes 4–7 business days, depending on your location. As soon as your order is on its way, you'll receive a shipping confirmation email with a tracking link.

We offer free shipping on orders over $100. Shipping costs for smaller orders are calculated automatically at checkout based on your destination.

We work with trusted local and international shipping partners to ensure your order arrives safely. The carrier may vary depending on your delivery address, but every shipment includes full tracking.

Once your order has been dispatched, you'll receive an email with your tracking information. You can use the tracking link to follow your package every step of the way. If you haven't received your tracking email, please check your spam folder or contact us at help@oofyflops.com.

Yes! OOFY Flops ships to multiple countries worldwide. Shipping options, delivery times and costs may vary depending on your location. You can see the available shipping methods during checkout.

Yes, if your order hasn't been processed yet. We process orders quickly, so if you'd like to cancel, please contact us at help@oofyflops.com as soon as possible. If your order has already been shipped, you can return it once it has been delivered in accordance with our Returns Policy.

If your order hasn't been processed yet, we'll do our best to make the requested changes. Simply email help@oofyflops.com with your order number and the changes you'd like to make. Once your order has been dispatched, changes are no longer possible.

Yes, provided your order hasn't been shipped yet. Contact us immediately at help@oofyflops.com with your order number and the correct address. If your order has already been dispatched, we recommend contacting the shipping carrier directly using your tracking information.

No worries. Contact help@oofyflops.com with your order number and the discount code you intended to use. If the code was valid at the time of purchase and your order meets the promotion's conditions, we'll be happy to review your request and refund the difference where applicable.

Start by checking your tracking link in the shipping confirmation email. Delivery delays can occasionally happen due to customs, weather or carrier issues. If your order is significantly delayed, please contact us at help@oofyflops.com with your order number and we'll investigate it for you.

We're sorry about that. Please email help@oofyflops.com with your order number and clear photos of the item you received. We'll review your case and arrange the appropriate replacement or solution as quickly as possible.

If your order arrived damaged or defective, please contact help@oofyflops.com within 30 days of delivery. Include your order number and photos showing the issue so we can assess it and arrange a replacement or refund where appropriate.

Tracking updates may occasionally pause while your parcel is moving between shipping facilities. If there has been no update for several business days, contact us at help@oofyflops.com with your order number and we'll contact the carrier on your behalf.

If your order is incomplete, first check your shipping confirmation, as some orders may be sent in separate packages. If an item is still missing, email help@oofyflops.com with your order number and we'll help resolve the issue as quickly as possible.

We recommend checking the size guide available on every product page before placing your order. If you're between sizes, we generally recommend choosing the larger size for the most comfortable fit.

OOFY Flops are made from premium EVA, a lightweight, flexible and durable material that's soft underfoot, water-resistant and easy to clean. Designed for all-day comfort, they're perfect for everyday wear, whether you're indoors or outdoors.

Yes. OOFY Flops are fully water-resistant and ideal for the shower, pool, beach or everyday use. Simply rinse them with water or wipe them clean and they're ready to wear again.

Cleaning is easy. Rinse with water or wipe with a damp cloth. For tougher dirt, use a small amount of mild soap. Avoid harsh chemicals or excessive heat to keep your OOFY Flops looking their best.

The thick cushioned EVA sole is designed to provide exceptional comfort and absorb impact throughout the day. While OOFY Flops are not a medical product, many customers choose them because of their soft, supportive feel during everyday wear.

With normal everyday use, OOFY Flops are built to last. The premium EVA material is durable, flexible and resistant to everyday wear, making them a reliable choice for daily comfort.

Absolutely. OOFY Flops are designed for everyday versatility. Whether you're relaxing at home, walking around town, heading to the beach, or traveling, they're made to keep you comfortable wherever the day takes you.

The quickest way to reach us is by email at help@oofyflops.com or by using the contact form on our website. Please include your order number if your enquiry relates to an existing order so we can assist you as quickly as possible.

Our Customer Support team is available Monday to Friday, 9:00 AM–6:00 PM (GMT). You can contact us at any time, and we'll reply during our next business day.

We aim to reply to all enquiries within 24–48 business hours. If you haven't received a response, please check your spam or junk folder before contacting us again.