Refund policy
At OOFY Flops, we want you to love every step you take. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The product must be unused and in the same condition as received.
- It must be returned in its original packaging.
- Proof of purchase or your order confirmation is required.
- Please do not send your return directly to the manufacturer.
If more than 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
Return Shipping Costs
If you decide to return your order for personal reasons (such as ordering the wrong size or simply changing your mind), the return shipping costs are your responsibility.
If the product arrived damaged, defective, or you received the wrong item due to our error, OOFY Flops will cover all return shipping costs.
How to Start a Return
To initiate a return, please contact our customer support team at:
Please include:
- Order number
- Full name
- Reason for the return
- Photos (if the item is damaged or defective)
Our team will provide you with the return instructions as quickly as possible.
Refunds
Once your return has been received and inspected, we'll notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a few business days.
Please note that your bank or payment provider may require additional processing time before the funds appear in your account.
Late or Missing Refunds
If you haven't received your refund yet:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you've completed these steps and still haven't received your refund, please contact us at:
Exchanges
We only replace products that arrive defective or damaged.
If you need a replacement for the same item, please contact us at:
Return Shipping
Customers are responsible for securely packaging returned items.
For returns with a value exceeding $75, we recommend using a tracked shipping service or purchasing shipping insurance. We cannot guarantee receipt of returns that are sent without tracking.
Unclaimed Packages
Orders that are delivered but not collected from the designated pickup point and are returned to us will be treated as unclaimed packages.
In these cases, any applicable return shipping, handling, or carrier fees may be deducted from the refund amount. Partial refunds may apply.
Questions?
If you have any questions regarding returns or refunds, our support team is happy to help.
Email: help@oofyflops.com
We aim to respond to all enquiries within 24–48 business hours.