Shipping policy
At OOFY Flops, we're committed to delivering your order as quickly and smoothly as possible.
Below you'll find everything you need to know about shipping, delivery times, and tracking.
Order Processing
All orders are processed within 1–2 business days (Monday to Friday).
Once your order has been packed and dispatched, you'll receive a shipping confirmation email containing your tracking number so you can follow your parcel every step of the way.
Estimated Delivery Times
After dispatch, estimated delivery times are:
- Processing Time: 1–2 business days
- Transit Time: 4–7 business days
Delivery times are estimates and may occasionally vary due to customs processing, local courier delays, weather conditions, or periods of exceptionally high demand.
Shipping Cost
Free Shipping on all orders over $100.
For orders below this amount, shipping costs are calculated at checkout based on your destination.
Shipping Partners
To ensure reliable worldwide delivery, we work with trusted international shipping partners, including:
- DHL
- UPS
- FedEx
- Local last-mile delivery partners
The carrier used depends on your delivery destination.
Order Tracking
As soon as your order leaves our warehouse, you'll receive an email containing:
- Your tracking number
- A tracking link
- Delivery updates throughout the shipping process
If you haven't received your tracking email within a few days after placing your order, please contact us at:
Incorrect Shipping Information
Please make sure your shipping address is accurate before completing your purchase.
If an incorrect or incomplete address is provided, delivery delays or additional shipping charges may occur. If your parcel is returned to us due to an invalid address, we may deduct any return shipping fees from your refund.
Delayed Deliveries
While we always aim to deliver within our estimated timeframe, delays can occasionally happen due to circumstances outside our control, including:
- Customs inspections
- Severe weather
- Public holidays
- Carrier network disruptions
- High seasonal demand
We appreciate your patience and will gladly assist if your shipment experiences unexpected delays.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
Include:
- Your order number
- Photos of the package (if damaged)
- A brief description of the issue
We'll investigate the matter with the shipping carrier and work to resolve it as quickly as possible.
Questions?
If you have any questions regarding your shipment or delivery, our customer support team is happy to help.
Email: help@oofyflops.com
Customer Support Hours
Monday – Friday
09:00 – 17:00 (GMT)
We aim to respond to all enquiries within 24–48 business hours.